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Description
Avast Business Premium Remote Control allows IT professionals to securely connect to Windows and Mac devices from anywhere, enabling seamless file access, application management, and issue troubleshooting.
If you need unlimited sessions, upgrade to our Avast Business Premium Remote Control – Unlimited Concurrent Sessions, providing unrestricted access to remote management, ensuring maximum efficiency for your IT support team.
Premium Remote Control for Flexible Access
Premium Remote Control provides businesses with reliable and secure access to their systems from anywhere. For those needing just 1 concurrent session, our solution offers streamlined access for individual users, perfect for small teams or personal use. For organizations requiring unlimited concurrent sessions, our plan facilitates seamless collaboration among multiple users, making it ideal for larger teams or enterprises. With subscription options of 1 year, 2 years, and 3 years, businesses can choose the duration that best fits their operational requirements.
Features
| Remote Administration | Remotely connect to any Windows or Mac device to install new software, troubleshoot issues, switch users, and more. |
| File transfer | Send log files and receive software updates to troubleshoot and resolve problems quickly and effectively. |
| System information | See vital information about the remote system’s hardware and software, such as CPU, IP, memory, data drives, and more. |
| Session recording | Capture your session for follow-up or training purposes. |
| Chat | Our chat feature helps you stay in touch with the user as you troubleshoot their issues. |
| Strong security | Complete end-to-end encryption keeps the remote connection safe and secure. |
| Reports | Get session and audit log reports so you can see which admin connected to each device, the date and time, and session duration. |
| Keyboard Matching | Match the host’s keyboard layout and vice versa. |
| Restart & Resume | Restart the connection of the viewer to the device and resume the connection. |
| Pause Session | Pause a current active connection to a device and resume it later on. |
| Multiple Monitors | Switch between multiple monitors that the device may have. |
| Session Notes | Type in notes during and after the session. |
| Info | See vital information about the connected device, such as CPU, IP, memory, data drives, and more. |
| Select Region | View only a specific part of the device’s desktop. |
| Session Recording | Capture your session for follow-up or training purposes. |
| Share My Screen | Share your screen so the user can see the admin’s screen. |
| Whiteboard | Draw on the connected devices’ screen to add shapes and text. |
| Blank Screen | Blank the connected device’s screen so the end-user cannot see anything. |
| Screen Capture | Take an image snapshot of the connected device’s screen. |
| Copy/Paste to a Remote Computer | Copy from device and paste to their own device. |
| Files | Transfer files to and from devices, along with pausing/resuming a file transfer. |
| Chat (Video & Voice) | Stay in touch with the user as you troubleshoot their issues. |
| Quality | Change the viewer’s quality resolution. |
| Tools | Select quick commands like CTRL+ALT+DEL |
Benefits
Increase Efficiency
Efficiently manage the daily IT support needs of your customers remotely.
Reduce Cost
Instant connectivity to save you time and cut travel costs for on-site visits.
Exceed Satisfaction
Provide superior service delivery while keeping your costs low.
Centralized Management
Manage all your Avast Business solutions in a single platform.
How does Premium Remote Control work?
Connect
Easily establish connections to your Windows and Mac devices from anywhere with an internet connection using the Business Hub.
Troubleshoot
Efficiently assist your users in real-time with a variety of tools through a complete viewer, ensuring quick issue resolution.
Audit
Access audit details to track administrator connections to each device, session durations, and session notes for enhanced oversight.
Why Choose Avast Business Premium Remote Control?
Choose Avast Business Premium Remote Control to transform your IT support operations. Increase efficiency by flawlessly managing daily support needs from anywhere, saving time and resources. Instant remote connectivity ensures swift issue resolution, reducing costs associated with travel and downtime. Deliver exceptional user satisfaction with reliable, quick support that keeps operations running smoothly. Integrated into the Business Hub platform with the Avast agent means no additional software installations, providing centralized management for simplified operations. Avast Business Premium Remote Control is your ultimate solution for efficient, cost-effective, and centralized IT support management.
Frequently asked Questions
Avast Business Premium Remote Control uses end-to-end encryption for secure remote connections, protecting data from unauthorized access.
Yes, it supports remote management for both Windows and Mac systems, offering flexibility for IT professionals.
Session recording captures remote sessions for training or review purposes, aiding in complete documentation of support interactions.
Yes, it allows administrators to switch between multiple monitors during remote sessions, enhancing troubleshooting capabilities.
Premium Remote Control offers plans for 1 concurrent session and unlimited concurrent sessions. Subscription options include 1-year, 2-year, and 3-year plans, providing flexibility for businesses of all sizes to choose the ideal access solution for their needs.
It boosts IT support efficiency by enabling remote troubleshooting, reducing operational costs and downtime associated with travel.
It provides quick remote connectivity for swift issue resolution, minimizing disruptions to business operations and enhancing user satisfaction.
While designed to be intuitive, Avast offers resources to help administrators maximize the software’s benefits effectively.
Yes, it offers configuration flexibility to meet various IT support requirements and align with organizational needs effectively.