The cloud phone solution, natively built for the Zoom platform
| Enterprise Cloud Phone System
Enterprise-class features with a modern user experience to streamline voice communications. |
Centralized management
Provision and manage users, monitor call quality and usage data in the Zoom administrator portal. |
Secure and reliable
The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service. |
One unified app for phone, video, meetings, and chat
- Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps
- Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge
- Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service
Enterprise cloud phone system capabilities
Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently.
Improve employee productivity with native integrations to Salesforce.com, Microsoft Office 365, and Google G-Suite
Listen to or view transcribed voicemail messages or recorded phone calls from any PC, deskphone, or mobile device.
Enable secure, high-definition voice experiences for your employees.
Preserve a traditional deskphone experience with supported hardware from leading manufacturers.
Zoom Phone Global Availability
An ever-expanding footprint of countries to provide local phone numbers.
*Countries outside the current native PSTN offering can use the Bring your Own Carrier model to move to Zoom Phone
For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier.
The Zoom Phone Pro Global Select plan allows businesses to select from local numbers and domestic calling in 40+ different countries.
Option to use your current phone service provider to power the Zoom Phone cloud PBX service in virtually any country.
Zoom United
Get Meetings, Phone and Chat together on any device.
- Move from a chat or a phone call to a meeting with a single click
- Enjoy industry leading usability with top-rated video and audio quality
- Apps are available for Windows, MacOS and Linux as well as for iOS and Android OS
Purchase Zoom Phone, Meetings and Chat together and save.
Zoom Phone Power Pack
Every call into your business is important.
With a sleek persistent awareness panel, employees handling high call volumes can easily and efficiently manage calls with their teams and provide superior customer experience. Seamlessly transfer calls based on the rich presence availability of team members with fewer clicks.
Real-time and historical call-queue analytics provide powerful insights to optimize customer and employee interactions.
Zoom Phone Hardware as a Service
Purchase and deploy a complete phone solution with virtually no upfront costs.
Seamlessly elevate a Zoom Phone call to a Zoom Meeting
Users can quickly transition a Zoom Phone call to a Zoom Meeting
with a single touch of a button.
- Seamlessly move active calls from desk phone to mobile, to PC/softphone to Zoom Room
- Elevate a Zoom Phone call to a full-featured Zoom Meeting
- Eliminate the need to schedule a follow-up meeting
Dashboards to monitor the quality and health of Zoom Phone
Zoom Phone quality monitoring dashboards and call detail reporting
give administrators the power to proactively monitor and troubleshoot call quality issues.
- Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
- Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
- IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)
Connect Leading Business Applications with Zoom Phone Integration
Zoom provides native integration to a variety of business applications to enhance your employee and customer engagement experiences.
| Direct Network Peering
Calls between the Zoom cloud and contact center partners are directly routed over private network peering connections for improved QoS |
Automatic Call Routing
Efficiently route calls from Zoom Phone auto attendants, call queues, and Zoom Phone users to Five9, Genesys, NICE inContact, Talkdesk, and Twilio Flex campaigns and queues |
Unlocking the power of video-first unified communications
When leading enterprises trust Zoom to deliver their cloud phone solution—there’s no compromise when it comes reliability, usability, and security.
- US & Canada Number
- Domestic SMS & MMS
- Extension to extension and outbound calling. All outbound minutes will be metered.
- Make & receive calls from multiple devices and/or apps
- Advanced phone features
- US & Canada Number
- Domestic SMS & MMS
- Unlimited calling within US and Canada
- Advanced phone features
- Make & receive calls from multiple devices and/or apps
- Optional add-on: unlimited calling to 18 countries/territory
- Direct dial number
- Unlimited domestic calling in 40+ countries and territory
- Advanced phone features
- Make & receive calls from multiple devices and/or apps
- Optional add-on: unlimited calling to 18 countries/territory